Contact Us

Opening Times:

Monday to Friday: 09:00am - 5:00pm
Saturday: 9:00am - 4:00pm
Sunday: Closed

BY POST:

Total Tackle Ltd. Berners Hall Farm,
Berners Roding, Essex CM5 0TB

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Our Top FAQs

  • My order is "complete" but I have not received it?

    Order complete means that we have received your order, this means all of your items on that order have been dispatched. 

    A further email will follow, this is your dispatch notification which will have your tracking number(s) for the chosen courier.

  • How much is delivery?

    Free Standard Delivery on orders over £30

    UK Standard delivery (2 - 3 days) - £4

    UK Next day delivery - £7

    UK Next day delivery before 12pm - £10

    UK Saturday delivery - £25

    Non Mainland UK delivery - £15

    Free EU Delivery on orders over £500

    EU Standard Delivery - £7

    EU Express Delivery - £15

    Orders placed before 11am will be dispatched the same working day, all orders placed after 11am will be dispatched the next working day, orders placed after 9am on a Friday will be dispatched the following Monday. Please note our couriers only deliver on working days so all orders dispatched on a Friday will be delivered the following Monday. Our couriers deliver between 7am and 7pm.​

  • How does your UK Standard Delivery service work?

    At just £4.00, our Standard Delivery service gives customers quick and efficient delivery that does not break the bank - and if you are spending over £30, delivery is FREE!

    Delivery is within 3 working days of your order being placed.

    Delivery is Monday to Friday and Sunday (excluding Public Holidays).

    All standard delivery services are fully trackable.

  • How can I return an unwanted item?

    Please return any unwanted and unused items to the address found on our returns form within 30 days of receipt.

    Please note: We do not offer a returns postage cost refund on any unwanted returns. If you have received faulty or incorrect goods please contact us before returning your item.

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