CONTACT DETAILS
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OPENING HOURS
Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: 9am - 3pm
FREQUENTLY ASKED QUESTIONS
We strive to provide the best shopping experience for all fishing enthusiasts, from beginners to seasoned anglers. We understand that you may have questions about our products, services, and policies. To help you find the information you need quickly and easily, we’ve compiled answers to some of the most frequently asked questions we receive.
As an online business, our prices fluctuate in response to market trends, stock levels, and customer demand. Therefore, we do not offer refunds for price differences that occur after a purchase has been made.
Unfortunately, once an order has been placed, we are generally unable to amended it. This is due to our warehouse team processing orders immediately. If your request is urgent, please contact us at info@totalfishingtackle.com as soon as possible, and we will do our best to assist you.
We apologise for any inconvenience caused and will work to resolve this issue as quickly as possible. Please email us at info@totalfishingtackle.com with the following details:
- Full name
- Order number
- Name of the product
- Photo of the incorrect product
Our customer service team will respond within 24 hours to assist you.
We apologise for any inconvenience caused and will work to resolve this issue as quickly as possible. Please email us at info@totalfishingtackle.com with the following details:
- Full name
- Order number
- Name of the product
- Detailed description of the fault
- Photo of the faulty product
Our customer service team will respond within 24 hours to assist you.
All frozen boilies are dispatched on a 24 hour service to ensure they reach you as quickly as possible, leaving us in a frozen state.
Our manufacturers have advised that frozen boilies can be thawed and refrozen within 4 days without any issues, provided they are not exposed to extreme heat.
We do not dispatch frozen boilies after 11am on Fridays to prevent them from sitting in potentially hot couriers' warehouses over the weekend.
We strive to ensure all orders are delivered promptly and in perfect condition. If you encounter any issues with your frozen bait delivery, Please email us at info@totalfishingtackle.com with the following details:
- Full name
- Order number
- Photo of the faulty product
Our customer service team will respond within 24 hours to assist you.
All bulk orders of 25kg to 100kg purchased through our website are managed and shipped directly by Sticky Baits.
Unfortunately, once an order has been placed, we are generally unable to amended it. This is due to our warehouse team processing orders immediately. If your request is urgent, please contact us at info@totalfishingtackle.com as soon as possible, and we will do our best to assist you.
Our warehouse team occasionally ships orders in multiple parcels due to the varying sizes of the products. For example, rods are shipped in long cardboard tubes for protection, so if you order a rod and a reel, the rod will come in a tube, and the reel will arrive in a separate package. If you haven't received all items together, the remaining parcel should be delivered by the courier within the next 2 working days.
We apologise for any inconvenience caused and will work to resolve this issue as quickly as possible. Please email us at info@totalfishingtackle.com with the following details:
- Full name
- Order number
- Name of the product
- Photo of the damaged product
- Photo of the damaged packaging
Our customer service team will respond within 24 hours to assist you.
We understand our customers enjoy finding great deals. It's always worth checking our website, as we frequently run promotions. If you're looking for a promo code, we send these to our customers via our newsletters. You might also find promo codes on our social media accounts or in the home page banners on our website. Some promo codes are sent to individuals and may be restricted to those specific accounts.
Please ensure that you are entering the full gift voucher code exactly as it appears in the email (eg - PROMO_TFT123). Also, make sure you are entering it into the gift voucher field during checkout, not the promo code field. Additionally, verify that there is still a balance remaining on the gift voucher. If you continue to experience issues, please contact us at info@totalfishingtackle.com for further assistance.
To purchase a gift voucher, please visit our Gift Vouchers page on our website.
We apologise for the inconvenience. Please double-check that you are entering the promo code correctly. Additionally, ensure that the promo code is still valid, as it is only applicable during active promotions. Please also review our Terms & Conditions to confirm if your order meets the criteria for the promotion. If you continue to encounter issues, please contact us at info@totalfishingtackle.com for further assistance.
We accept various payment methods to provide convenience for our customers. You can pay for your order using credit/debit card, PayPal, ApplePay, Klarna, and gift vouchers.
If you notice a pending transaction from us in your online banking, it means that the payment has been declined on our end. The funds will automatically be returned to your account within 5 – 10 working days. During this time, the transaction may still appear as pending in your account until your bank reallocates the funds back to you, as our bank has rejected the payment.
If you continue to experience issues, please follow these steps:
- Place Your Order Again: You will need to place your order again if the payment has been declined. Unfortunately, we cannot reinstate an order once the payment has been declined.
- Make Relevant Checks: To avoid future payment issues, please verify the card details on your account to ensure they are correct.
- Contact Your Card Issuer: Your card issuer may have declined the payment. Since we do not receive specific reasons for declines, it's advisable to contact your card issuer or bank for further assistance.
If you continue to encounter issues, please contact us at info@totalfishingtackle.com for further assistance.
Certainly! We have a fully stocked shop featuring terminal tackle, clothing, and much more. Our knowledgeable sales team can also retrieve additional items from our warehouses that are listed as in stock on the website. However, please note that we are unable to display bivvies, chairs, or bed chairs in the shop due to space constraints.
If you're planning a significant purchase, we recommend having a clear idea of what you need beforehand to expedite the process efficiently.
Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Saturday: 9am - 3pm
Certainly! If you're ordering a Christmas present between 1st November and 24th December, we're pleased to offer an extended returns period. You'll have until 31st January to return any unwanted Christmas gifts for exchange or refund. We kindly request that you take good care of the item and return it in a resalable condition, in accordance with our Returns & Refunds policy.
Your refund will be processed back onto the card originally used for the order, provided that the card account is still active. Even if the card is lost, stolen, or cancelled, we can still issue a refund to that card.
Returning an Order After 30 Days: If you're returning an order after 30 days from the date of receipt, we'll issue you a gift voucher for the full amount of the returned items. This voucher will be emailed to you, ready for use on your next order.
You can download a returns form here.
Yes, you can return more than one order in the same parcel. Please ensure that the returns form includes all the items inside the package, along with the relevant order numbers and any other necessary information for us to process the return.
We apologise if there has been an error with your refund. Please contact us at info@totalfishingtackle.com and we'll do our best to resolve the issue promptly. Before contacting us, there are a couple of factors that may affect the refunded amount:
- Delivery Charge: This is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the goods are faulty.
- Discounts: Any discounts applied at the time of sale may not be applicable now (e.g., spend and save codes).
For more information, please refer to our Terms & Conditions.
Unfortunately, if a return is sent back to us without a returns slip, we are unable to process it as we lack information regarding its origin. The return may either be refused or handled internally without being linked to a specific customer.
If you can provide proof that a particular return package was sent to us, including a photo of the package, the returned item, and the return tracking number, our customer service team can investigate further. We appreciate your cooperation in resolving this matter.
You have 30 days to settle your Klarna invoice. This period does not affect your right to return items, and you will only be charged for the items you keep. We will notify you via email once we have processed your return. All returns are subject to our original condition and fair use policies.
If you have returned items from an order paid for with Klarna and you are approaching the end of your invoice period, we recommend extending the deadline to avoid payment charges. Click here to pay your Klarna invoice.
For enquiries regarding extending your invoice, please contact Klarna Customer Service. Total Fishing Tackle cannot extend your invoice.
Klarna will automatically remind you if you exceed the payment date indicated on your invoice. If you have already returned items but received a reminder, please contact Klarna Customer Service.
If you are awaiting a refund and have not yet paid your invoice, Klarna will send you an updated invoice within 24 hours of processing your returns. If you have already paid for your order in full, Klarna will issue a refund for the returned items.
Should you decide to return an item within 29 - 45 days of receiving it, you will receive a Total Fishing Tackle gift voucher, and any Klarna payments will still apply.
How Long Does a Return Take? If you're returning from the UK, it can take up to 7 working days (excluding weekends and bank holidays) from the day after you return your parcel for it to be delivered back to our warehouse and processed. All returns are subject to our original condition and fair use policies. For more details, please refer to our Returns & Refunds policy. We will send you an email once we have completed your return.
How Long Does a Refund Take? Any refund will be automatically issued to the payment method used for your original order. This typically takes upto 10 working days, depending on your payment provider. If your return hasn't reached us within the expected timeframe, please contact us at info@totalfishingtackle.com with your proof of postage so we can assist you further.
To be entitled to a full refund or exchange, we must receive the returned item(s) within 30 days of your delivery date. Please note that all items returned without a returns form or sufficient enclosed information will not be processed.
If you return your purchase by post or courier after the specified periods (except for faulty or damaged goods), we reserve the right not to offer you a full refund. This does not affect your statutory rights. In such cases, we may return your purchase to you, and you will be charged the applicable delivery fee based on the products and your location.
If a return is made on a promotional order (eg - a multi-buy promotional offer), we will recalculate the refund by reapplying the promotional offer to the non-returned items. The refund will be the value of the returned items, less any promotional discount for which your revised order is no longer eligible.
In the case of gift-with-purchase promotions, if the return does not include the complimentary gift and the remaining order value falls below the required amount to qualify for the promotion, the price of the complimentary gift will be deducted from the returned item(s).
We strive to process all returns within 48 hours of their arrival at our warehouse. However, during peak times, processing times may vary slightly. All returns that require outgoing consignments are sent using a 1 - 2 working day courier service.
We do not refund the postage cost for unwanted returns. If you have received faulty or incorrect goods, please contact us before returning your item.
In cases where incorrect or faulty items are received, and we are unable to arrange a collection or provide a prepaid label on your behalf, postage costs will be refunded up to a maximum value of £7.50, equivalent to a standard delivery charge for the item. Returns sent using a premium or insured service are at the buyer's discretion and will not be reimbursed.
You can find more information on our returns policy here.
We are sorry to hear that you have a faulty item. If the item is older than one year, the warranty responsibility has officially shifted to the manufacturer. We are happy to assist where we can in liaising with the manufacturer, but in most cases, you will need to contact them directly. Please contact us at info@totalfishingtackle.comfirst and we will guide you in the right direction.
We are sorry to hear that you have a faulty item. Please email us at info@totalfishingtackle.com with the following details:
- Full name
- Order number
- Name of the product
- Detailed description of the fault
- Proof the the fault existed from the manufacturer
- Photo of the damaged product
Our customer service team will respond within 24 hours, either providing a prepaid label or arranging a courier to collect the item from you, depending on its weight and size. Manufacturer returns can take up to 6 - 8 weeks to process.
We are sorry to hear that you have a faulty item. Please email us at info@totalfishingtackle.com with the following details:
- Full name
- Order number
- Name of the product
- Detailed description of the fault
- Proof the the fault existed from the manufacturer
- Photo of the damaged product
If we can obtain a spare part (eg - a rod tip) from the manufacturer to resolve the issue, we will do so, allowing you to keep possession of your goods. This is the quickest way to address the problem.
If the manufacturer requests the item back, we will send you a prepaid label or arrange a courier to collect the item from you, depending on its weight and size. The manufacturer reserves the right to repair or replace the item within the first 6 months.
Most items are guaranteed against faults for up to 1 year after purchase, at the discretion of the manufacturer. This guarantee covers manufacturing faults and does not include wear and tear, such as rips, dents, scratches, paint damage, or accidental breakages. The manufacturer must agree to repair, replace, or credit the faulty item before we can accept your return. Please contact us with images and further details before returning your item.
This process can take up to 6-8 weeks. We reserve the right to refuse the return if the goods are not returned in satisfactory condition.
To be entitled to a full refund or exchange, the returned item must be in unused condition and in the original packaging, and we must receive it within 30 days of your delivery date. Since you are outside the 30 day window, we cannot process a full refund. Instead, we can offer you a gift voucher for the amount you paid for the returned item(s).
If you return your purchase by post or courier after the outlined periods (with the exception of faulty or damaged goods), we reserve the right not to process your return. In such cases, we may return your purchase to you. Before sending it back, you will be charged the delivery fee applicable to the products and your location.
To be entitled to a full refund or exchange, the returned item must be in unused condition and in the original packaging, and we must receive it within 30 days of your delivery date. If you return your purchase by post or courier after this specified period (except for faulty or damaged goods), we reserve the right not to process your return. In such cases, we may return your purchase to you. Before doing so, you will be charged the delivery fee applicable to the products and your location.
Yes, you can request an exchange as long as your item is unused and still in its original packaging, and it is returned to us within 30 days of receipt. Please make sure to enclose a returns form inside the package so our returns team can easily identify the sender and understand your exchange request. If the exchange requires additional payment, we will issue you a gift voucher for the value of the returned product, and you will need to make a new purchase on our website. For more details, please refer to our Returns & Refunds policy.
Yes, we can assist you with obtaining a replacement part. If the item was purchased from us within the past year, Please email us at info@totalfishingtackle.com, and our customer service team will respond to your inquiry. If we are able to help, we will request photos of the part needed, details of the product, and the purchase date. We will then forward this information to the manufacturer and provide you with an update as soon as we hear back from them. We strive to expedite the process by having the manufacturer send the part directly to you.
Yes, we require full payment to allocate the stock to you. We do not accept deposits unless you place the order using finance with Klarna.
Since the item is on preorder, it means it's also on preorder for us from the manufacturer. It's rare for us to receive an exact date of arrival. We keep all customers updated via email, and if we do receive information about the arrival date, everyone who has preordered will be the first to know.
This means that the item is available for preorder, allowing you to secure your purchase before we have it in stock. We offer preorders for products with anticipated high demand, ensuring that you, as the customer, can purchase it ahead of time and be among the first to receive it once we have it available. We prioritise dispatching outstanding orders in chronological order, from the oldest to the newest.
In the event that we receive fewer preordered items from the manufacturer than the number of preorders we have received, we will prioritise fulfilling the oldest preorders first. For example, if we receive 50 units out of the 100 pre-ordered items and we need 86 to fulfill all pre-orders, we will dispatch the oldest 50 preorders first. The remaining 36 preorders will be fulfilled as soon as we receive more stock. Once your order is dispatched, you will receive a confirmation email containing tracking information.
Yes, we operate across three platforms, including our website, Amazon, and eBay. Occasionally, our system may experience glitches, particularly when multiple customers are purchasing the same item, especially if we have limited stock available.
We aim to replenish our stock within 2 working weeks. Therefore, if you encounter such an issue, rest assured that we will endeavor to fulfill your order as soon as possible. We apologise for any inconvenience caused by this situation.
If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailers return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select Report a Return so that your statement is paused. As soon as the retailer has registered your return, Klarna will send an adjusted invoice.
You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to Report a Problem in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5 - 7 business days.
You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and RReport a Problem to pause your statement until you’ve received your order.
If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and Report a Problem to pause your statement until the details have been corrected.
Pay in 30 days is a credit product and you are required to make your payment to Klarna. If you don't pay for your order on time, Klarna may charge late payment fees. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna Terms & Conditions.
Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you’ve got enough money to pay. If payment fails, you may be charged a late fee, subject to Klarna's Terms & Conditions.
For orders exceeding £25, you will qualify for free standard UK delivery.
Unfortunately, we currently don't offer a Saturday delivery service.
If your order status displays as Order Processing, it indicates that we are in the process of preparing your order for shipment. During peak periods, this status may persist longer than usual.
Your estimated delivery date is provided in your order confirmation email and encompasses the time required for packaging, excluding any preorder items. Your estimated delivery date is provided in your order confirmation email and encompasses the time required for packaging, excluding any pre-order items.
If your order fails to arrive by the designated delivery date mentioned in your confirmation email, Please email us at info@totalfishingtackle.com for further assistance.
All courier returns made after 3 delivery attempts will be subject to a £5 restocking fee. Therefore, we kindly ask that you ensure someone is available to receive the delivery at your chosen address. We advise monitoring the tracking information provided in the confirmation of dispatch email for the latest updates from the courier.
Please refer to our Delivery & Collection page for detailed information regarding delivery costs.
Items exceeding 1.5m in length will be subject to a £3 oversized surcharge for UK mainland customers. However, if your total transaction exceeds £150, the oversized item surcharge will be waived.
Please visit our XTRA product listing for details regarding our subscription service.
Unfortunately, XTRA subscriptions cannot be cancelled or refunded once purchased.
The subscription service will become available on your account immediatly when it has been added to your bag. All orders over £10, regardless of size, will be shipped via next-day service. Please note that standard delivery rules apply, and orders must be placed before 11am on weekdays for same day dispatch.
Please proceed to the XTRA product listing and simply add the item to your cart. This will enable you to purchase it and have it linked to your account. Make sure you are logged into the account you want it linked to when making the purchase.
Yes, orders must be placed before 11am UK time to be dispatched on the same working day.
Orders placed before 11am will be dispatched the same working day, applicable to all orders with Next Day Delivery. Any orders placed after 11am will be dispatched on the following working day. For orders placed after 11am on a Friday, dispatch will occur on the next working day, typically Monday, except in the case of a bank holiday, where dispatch will occur on Tuesday.
Please note that the following products are not shipped directly from us but are dispatched to you from Carp Porter:
- Carp Porter - Xtreme Big Boy Powerporter
- Carp Porter - Xtreme Big Boy Powerporter - DPM
- Carp Porter - Powerporter 24V MK8 Complete Barrow
- Carp Porter - MK2 Fat Boy Power-Porter
- Carp Porter - Powerporter MK2 Complete Barrow
Therefore, Next Day Delivery is not available for these products. We estimate a delivery turnaround of 2 - 3 working days to get them to you.
We offer delivery to both your permanent residential address and your place of employment. During checkout, please ensure you input your billing address (the address registered to your card). Untick the box indicating Ship to the Same Address, which will then allow you to enter a different delivery address.
For security purposes, we are only able to send items to the address provided at checkout. If you wish to have your billing address and shipping address differ, please select this option during checkout.
All frozen boilies are dispatched on a 24 hour service to ensure they reach you as quickly as possible, leaving us in a frozen state.
Our manufacturers have advised that frozen boilies can be thawed and refrozen within 4 days without any issues, provided they are not exposed to extreme heat.
We do not dispatch frozen boilies after 11am on Fridays to prevent them from sitting in potentially hot couriers' warehouses over the weekend.
We strive to ensure all orders are delivered promptly and in perfect condition. If you encounter any issues with your frozen bait delivery, Please email us at info@totalfishingtackle.com with the following details:
- Full name
- Order number
- Photo of the faulty product
Our customer service team will respond within 24 hours to assist you.
It's essential for someone to be available to receive your parcel upon delivery, as a signature may be required. If this isn't feasible, our delivery partner will typically attempt delivery more than once. Alternatively, they'll leave a calling card outlining options such as leaving the parcel with a neighbour, placing it in a secure location, scheduling a re-delivery, or providing instructions for collection.
Once you've received your tracking notification email, it indicates that your order has been picked, packed, and labelled, and is ready for collection by the courier. After collection from our warehouse, the order is transported to the courier's delivery depot in your local area. Please note that the tracking information will not be activated until the parcel is scanned into the receiving depot. For orders sent via Royal Mail, tracking is only available once the first delivery attempt has been made.
When we mark your order as Complete, it indicates that all items on your order have been dispatched from our end. At this stage, your tracking number will become active shortly, allowing you to track the shipment's progress. However, please note that Complete does not signify that your order has been delivered; it simply means that it has been fully processed and dispatched from our warehouse.
For further information, please visit our Delivery & Collection page.
No, you cannot fish at Berners Hall Fishery without a prebooking. We've partnered with Catch, allowing you to book online and check availability. Find more information here.
Please click here to access further information.
Yes we do. Please click here for more information.
Please find all our photos on the following links:
There is no maximum stay. All bookings will need to be paid in advance via the Catch app. Click here for more information.
Yes, we'd love to see your catches. Please email your catch reports to catchreports@bernershallfishery.com.
Yes, there are catfish in The Res. However, if you intend to fish specifically for catfish, Please email us at info@bernershallfishery.com so we can discuss all the relevant rules. Catfish in The Res can weigh up to 90lb or more.
Please click here to book using our Go Catch app. Our customer service team will provide information on availability and guide you on how to make a booking.
During extended usage or periods of fluctuating weather conditions, such as transitioning from hot days to cold nights, condensation may accumulate inside the boat. The extent of condensation will vary depending on temperature and humidity levels. Therefore, we recommend that after each use, the boat, handsets, and fish finders are returned to the storage bag. Additionally, remove the battery covers from the boat and leave them off to facilitate airflow and minimize the risk of condensation buildup.
For long-term storage, disconnect the batteries from both the boat and fish finder, and remove the batteries from the handset. Store all items with the battery covers removed to promote adequate airflow.
The accuracy of your GPS is influenced by various external factors. The degree of accuracy can range from 3ft upwards, depending on factors such as the number of connected satellites, atmospheric conditions, geographic location, and the presence of man-made structures that may interfere with signals. This variability is similar to what you experience with mobile phone or in-car satellite navigation systems. The accuracy of your GPS is influenced by various external factors. The degree of accuracy can range from 3ft upwards, depending on factors such as the number of connected satellites, atmospheric conditions, geographic location, and the presence of man-made structures that may interfere with signals. This variability is similar to what you experience with mobile phone or in-car satellite navigation systems.
To optimise GPS accuracy, it's essential to elevate the relevant handset off ground level (such as with TF740 or X Pilot), ensure that the aerials are oriented out across the water, and allow the boat several minutes to establish a connection after powering on. While these measures can help improve accuracy, they may not entirely mitigate the effects of external factors.
Regularly recalibrating the autopilot, especially when transitioning to a new fishing venue, can also aid in maintaining accuracy.
First, verify that the aerials are positioned correctly. If they are correctly aligned, ensure that the corresponding base station or handset is elevated above ground level. Placing the devices on the ground can diminish their range. If the range is still compromised, inspect the aerials for any signs of damage, such as bends, kinks, cracks, or damage to the aerial thread. If any damage is detected, the aerials may need to be replaced. If the issue persists despite these checks, please contact your Tolson dealer for further assistance.
First, verify that the boat was fully powered up before turning on the handset or base station. If it was, power off both the handset and base station, and then power them on again. If the devices still fail to connect, check to ensure that the small white plug, as pictured below, is securely connected. If it is disconnected, reconnect the plug and then power up the devices again. If the issue persists despite these steps, please contact your Tolson dealer for further assistance.
The hoppers may occasionally experience a shudder as the motors gain traction upon opening. This is considered normal behavior. However, applying a small dab of WD40 to the underside where the hoppers fit can help reduce friction and alleviate this issue.
The flashing of the light indicates that the boat's batteries are below 50% and require recharging. The speed of the flashing corresponds to the level of battery depletion, with faster flashing indicating lower battery levels.
Yes, this behavior is completely normal. Although the water switch was removed on the Gen 2 Toslon, the software still initiates the same shutdown process. The pulsing you observe for 5 minutes indicates that the boat is undergoing a complete shutdown.
Yes this is completely normal.
The charging port located on the top of the X Boat is now obsolete and no longer connected to the internal electronics. Therefore, there is no charger for this port anymore. To charge the X Boat, please connect the splitter lead directly to the batteries. Only the yellow XT60 leads need to be connected for charging. The white Molex plugs are not used in this process.
- Ensure that everything is switched off.
- Undo the left battery compartment on the boat as it faces you, and remove the battery covers.
- Inside, towards the rear, locate the boat's receiver unit. It looks like a small black unit, slightly smaller than a matchbox, with several red, white, and black leads running out of one end, and two grey leads at the other end. The grey leads are held into clips on the side wall inside the boat.
- Undo the clips holding the grey leads and carefully slide the aerials out. Then, unvelcro the receiver unit.
- Gently turn the receiver unit around so you can see the face where the red, white, and black leads run into. On the end, you will see an empty slot.
- Carefully insert the bind key into the empty slot. Note that the key will only fit one way round.
- Hold down the bind key on the handset and turn the handset on. This will display "Rx bind". Then, with the handset next to the boat, turn the boat on. This will display "Bind successful".
- Remove the bind key and place the receiver unit back onto its velcro pad. Clip your aerials back into place.
- Your boat is now ready to use.
Please email us at info@totalfishingtackle.com. We are more than happy to help.
The runtime of your boat depends on various factors such as battery capacity, usage patterns, and environmental conditions. Here's an approximate runtime for different components:
- Main Boat Batteries: A fully charged set of main batteries can last approximately 6 hours.
- Fish Finder Internal Batteries: The smaller internal batteries for the fish finder typically last shorter, around 2-3 hours.
- X Pilot Battery: The X Pilot battery usually lasts roughly one hour.
These are estimates and actual runtimes may vary based on usage and other factors. It's always a good idea to carry spare batteries if you plan to use your equipment for an extended period.
If you've forgotten your password, don't worry, it's easy to reset it:
- Go to our sign-in page by clicking here or finding the Account link in the right-hand corner of the screen.
- Click on the Forgot Your Password link.
- Enter your email address.
- We'll then send you an email with a link to reset your password.
If you're having trouble finding the email, please check your Spam or Junk folder.
If you're having trouble signing into your account, here are a few things to check:
- Ensure you're using the correct email address and password that you used to register your account.
- If you've forgotten your password, click on the "forgotten password" link on the sign-in page. Enter your email address, and we'll send you an email with a link to reset your password.
- If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
- Check that the 'Block all cookies' function is disabled in your browser settings.
- Make sure JavaScript is enabled in your browser settings.
- Ensure you don't have any content blockers installed.
- Verify that your device clock is accurate. If it's fast, you may not be able to access your account for security reasons. Set your device time to default if needed.
If you've tried these steps and still can't sign in, please email us at info@totalfishingtackle.com. Provide as much detail as possible about the issue, including any error messages you received and what steps you've taken to resolve it. Additionally, screenshots can be helpful in diagnosing the problem.
If you're encountering issues accessing your My Account pages, it's essential to ensure that your device's clock is accurate. Sometimes, if your device's clock is set ahead, you may experience difficulties accessing certain pages due to security reasons.
To resolve most technical issues, you can try clearing your browser's cache and cookies. Here's how you can do it on some common mobile browsers:
Chrome on iOS: Open the Chrome app on your iOS device, tap the menu button in the top right corner (three dots), select Settings and then Privacy. You'll find options to clear your cache and cookies. After clearing them, reopen Chrome and visit our website again.
Safari on iOS: Press the Home button on your iOS device and go to Settings, scroll down, select Safari, tap on Clear History and Website Data, and confirm by selecting Clear History and Data. After clearing, reopen Safari and navigate to our website.
Following these steps should help resolve any issues you're experiencing with accessing your account pages. If the problem persists, please don't hesitate to reach out to our Customer Service Team for further assistance.
If you're still encountering issues accessing our website, here are some additional steps you can take to troubleshoot:
- Delete Your Cookies: Cookies are small files stored on your computer that help websites recognize you. Deleting them can sometimes resolve login issues. You can usually delete cookies through your browser's settings, typically found in the Tools or History section.
- Restart Your Browser: After deleting cookies, close your browser completely and then reopen it. This ensures that the changes take effect properly.
- Update Your Operating System: Ensure that your operating system is up-to-date with the latest version. This can sometimes resolve compatibility issues with websites.
If you've tried these steps and are still experiencing problems, please email us at info@totalfishingtackle.com. Provide as much detail as possible about the issue, including any error messages you received and what steps you've taken to resolve it. Additionally, screenshots can be helpful in diagnosing the problem.
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