TABLE OF CONTENTS
- RETURNS
- RETURNS PERIODS
- PROOF OF PURCHASE
- RETURN POSTAL COSTS
- TAKING CARE OF OUR PRODUCTS
- PROCESSING TIMES
- FAULTY OR DAMAGED PRODUCTS
- PROMOTIONAL RETURNS
- COMPLAINTS
1. RETURNS
In order to qualify for a complete refund or exchange, the returned item must reach us in an unused condition and in its original packaging within 30 days of your receipt. Returning your purchase by post or courier after the specified periods (except for faulty or damaged products) may result in us not processing your return.
You can initiate the return using the My Returns section on the My Account page. Our team will promptly respond to the return, and upon acceptance, you will receive a returns form.
Ensure accurate selection of reasons/actions during the return process. Incorrect details may lead to shipping costs being deducted from the refund.
2. RETURNS PERIODS
Unwanted or unsuitable items purchased between 1st November 2024 and 24th December 2024 can be returned until 31st January 2025. Ensure returns within this extended period adhere to our standard returns policy.
Products returned without a returns form or sufficient information enclosed will not be processed. Returning your purchase by post or courier after the specified periods (except for faulty or damaged products) may result in us not offering a complete refund. This does not affect your statutory rights, and we may return your purchase to you, charging the applicable delivery fee.
3. PROOF OF PURCHASE
A refund or exchange will not be given without a receipt, dispatch note, or other proof of purchase.
4. RETURN POSTAL COSTS
We do not refund return postage costs for unwanted items. Please contact us before returning faulty or incorrect products.
In the event of an incorrect or faulty item being received, and where we are unable to arrange collection or provide a prepaid label, postage costs will be refunded up to £7.50. Premium or insured service costs are at the buyer's discretion and won't be reimbursed.
5. TAKING CARE OF OUR PRODUCTS
We encourage our customers to inspect and try on purchased products, but please keep in mind your statutory duty to take reasonable care of the goods while deciding to keep them. Ensure no damage to the items or packaging, especially if it forms part of the goods. Returns should reach us in perfect condition. Failure to take reasonable care of the goods may result in a complete refund less compensation for repairs or loss.
6. PROCESSING TIMES
We aim to process all returns within 1 - 2 working days, but during peak times this may vary. Outgoing consignments for returns are sent via a 1 - 2 working day courier service.
7. FAULTY OR DAMAGED PRODUCTS
Most products come with a 1-year guarantee against faults (manufacturer's discretion). This covers manufacturing faults only, not wear and tear. The manufacturer must agree to repair, replace, or credit the faulty item before we accept your return. The return may be refused if the goods aren't returned in satisfactory condition and the process may take up to 6 - 8 weeks.
8. PROMOTIONAL RETURNS
The refund calculation for returns on promotional orders involves reapplying the promotion offer to non-returned products. The refund is the value of the returned products less any promotional discount for which your revised order is no longer eligible. With free gift promotions, if the return lacks the free gift and the order fails to meet the promotion's criteria, the gift's price will be deducted from the returned product(s).
9. COMPLAINTS
Please email any disputes or complaints to info@totalfishingtackle.com, including the following information:
- Full name
- Email address
- Order number
- Clear description of the issue
Once we receive this information, we will investigate promptly to find a solution.