Delivery & Collection
COLLECT IN STORE
Collect in Store is a free service that we offer for any size order. Please allow us at least 2 hours after ordering so we can pick and pack your products, ready for your arrival. With bait boat orders where a fish finder/GPS is added, please provide a contact number so our team can call you once ready, as these will sometimes require longer but will be processed as quickly as possible.
Kindly ensure that you bring along one form of identification that clearly states your full name and address when collecting items purchased from our website. Should your purchase be made through Klarna, we kindly request the provision of two forms of identification, one photographic and the other confirming your full name and address.
PLEASE NOTE: All orders will be held for a maximum of 7 days. If they are not collected within this time period, the order will be cancelled and the money will be refunded.
STORE LOCATION
Total Fishing Tackle
Berners Hall Farm
Berners Roding
Ongar
Essex
CM5 0TB
OPENING HOURS
Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: 9am - 3pm
ENGLAND, WALES, & SCOTLAND
ORDERS UNDER £25
Standard Delivery (2 - 3 working days): £5
Next Day Delivery: £10
No Rush Delivery (Allow 7 working days for delivery and receive a 5% off promo code that can be used on your next order): £5
ORDERS OVER £25
Standard Delivery (2 - 3 working days): £0
Next Day Delivery: £5
Next Day Delivery (Before 12pm): £10
No Rush Delivery (Allow 7 working days for delivery and receive a 5% off promo code that can be used on your next order): £0
PLEASE NOTE: Items over 1.5m in length will incur a £3 oversized surcharge to UK mainland customers. If you spend £150 in total during your transaction, the oversized item surcharge will not be applied.
NON-MAINLAND UK
- The Highlands & Islands of Scotland
- Northern Ireland (BT)
- Isles of Scilly
- Isle of Wight (PO30 - PO41)
- Isle of Man (IM1 - IM9)
- Western Isles (HS)
- Orkney (KW)
- Shetlands (ZE)
Orders Under £50: £5
Orders Over £50: £15
PLEASE NOTE: Unfortunately, we are not able to ship to Jersey (JE) or Guernsey (GY).
EUROPEAN UNION
We are now able to ship our products to the EU again.
We are working with Global-E to allow us to reopen to the EU, please see our EU Orders Info page for more information.
TFT XTRA
Anyone who has a TFT XTRA subscription will be eligible for free Next Day Delivery on all orders. This costs just £12 for 12 months and is prioritised over normal Next Day Delivery shipments during busy times.
Please Note: You are responsible for using TFT XTRA in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. Total Fishing Tackle reserves the right to accept or refuse membership and to change any terms and conditions at their discretion. Total Fishing Tackle will inform you of any significant changes to these terms and conditions. All other applicable terms and conditions apply.
DELAYS OUTSIDE OF OUR CONTROL
Total Fishing Tackle will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Total Fishing Tackle’s reasonable control.
The same rules apply for normal Next Day Delivery, please see below for further details.
FREE UK STANDARD DELIVERY
Free Standard Delivery will be dispatched and delivered within 3 - 5 working days and will be sent on a 48-hour service. This applies to all UK mainland orders over £25 (excludes weekends and bank holidays).
All orders placed during a weekend or bank holiday will be processed on the next available working day. This includes all bank holiday Mondays, Good Friday, Christmas Eve, Christmas Day, Boxing Day, New Years Eve, New Years Day, and Easter weekend.
PLEASE NOTE: Our couriers only deliver during working days so all orders dispatched on a Friday should be delivered the following week within 2 - 3 working days. Our couriers deliver 7am - 7pm.
NEXT DAY DELIVERY
Next Day Delivery orders (regardless of size) placed before 11am will be dispatched that same working day.
Next Day Delivery orders (regardless of size) placed after 11am will be dispatched the next working day.
The following products are not shipped from us, they are shipped directly to you from Carp Porter:
- Carp Porter - Xtreme Big Boy Powerporter
- Carp Porter - Xtreme Big Boy Powerporter - DPM
- Carp Porter - Powerporter 24V MK8 Complete Barrow
- Carp Porter - MK2 Fat Boy Power-Porter
- Wolf - X1K Series Carp Rod
- Wolf - X3K Series Rod
- Guru - Aventus Zero 900 - 16m Pole Match Pack
- Guru - Aventus Zero 900 - 16m Pole Carp Pack
- Guru - Aventus Zero 700 - 16m Pole Package
- Sticky Baits - The Krill Boilies Bulk Deals
- Sticky Baits - Manilla Boilies Bulk Deals
- Sticky Baits - The Krill Active Shelf Life Boilies Bulk Deals
- Sticky Baits - Manilla Active Shelf Life Boilies - Bulk Deals
- Sticky Baits - The Krill Active Frozen Boilies Bulk Deals
- Sticky Baits - Manilla Active Boilies Bulk Deals
- Sticky Baits - Bloodworm Boilies Bulk Deals
This means that Next Day Delivery is not available for these products. We estimate a 2 – 3 working day delivery turnaround to get them to you.
Next Day Delivery orders (regardless of size) placed after 11am on Friday will be processed on Monday (except for a bank holiday in which case this will be a Tuesday).
PLEASE NOTE: Our couriers are not active during weekends so your order will not be picked up until Monday and delivered until Tuesday.
PLEASE NOTE: If there is a preorder item on your order, this may delay the shipping date. Please check your confirmation email and if you have placed a preorder you will need to contact our Customer Service team directly to authorise a partial dispatch of your order. Our contact email address is [email protected]. If you do not contact us then we will send the full order altogether when the preorder item arrives in stock. We do everything possible to make sure that our customers receive their orders as quickly as possible but we have very little control over when the parcel is delivered once it is in the hands of the courier.
DELIVERY INFO
All tracked orders will be provided with a unique tracking number which allows you to track your parcel. This will be provided via email once your order has been dispatched. A signature will be required upon the delivery of your product(s). If no one is available to take the delivery, a calling card will be left and the parcel will be taken to your local depot. The recipient of the parcel must then contact the depot as soon as possible to arrange re-delivery or collection.
If the estimated delivery date has passed, please give us a few extra days for your order to be delivered (especially during busy periods). Our couriers are always doing their best to get your order to you on time, so make sure you keep an eye on your tracking link for the latest updates. If in the unlikely event that your order still doesn’t arrive, please let us know within 30 days of your estimated delivery date and we will do our best to help you. Please be aware that if a courier investigation needs to take place, this can take up to 10 working days to process and get to a resolution. Our Customer Service team will work with the couriers to get to a resolution as quickly as they can.
Total Fishing Tackle relies upon the services of third-party couriers, and while we endeavour to ensure you get your goods on the service you pay for, there can be occasions when the couriers let us down and do not deliver within the specified delivery time. On the rare occasion that this does happen, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt, Total Fishing Tackle will not refund any delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.
PLEASE NOTE: For security purposes, delivery addresses cannot be changed once the order has been placed.
PROBLEMS WITH ORDER CONTENTS
The contents of your order should be checked immediately after taking delivery. Please contact us straight away if there are any problems, and make sure you either check the contents whilst the courier is present, or sign unchecked. Identify and report any damaged boxes to the courier and insist that a note is made of any such damages on the docket before the courier leaves.
When your parcel arrives, please take photos of the packaging and photos or video of you opening it. This covers you in case of damaged or missing items. Without these you won't be able to claim.
If you have not received your parcel 5 working days after receipt of the confirmation of dispatch email, you will need to let us know at [email protected].
PLEASE NOTE: We do not accept returns for damaged packaging, only the item itself.
PLEASE NOTE: We only have 14 days to start an investigation and claim for lost or missing parcels from the date of dispatch. If you fail to contact us within this timeframe, we cannot be liable for refunds or any costs of a replacement order.