Tracking My Order
OUR TOP FAQS
- My order is "complete" but I have not received it yet? +
Order complete means that we have received your order, this means all of your items on that order have been dispatched. A further email will follow, this is your dispatch notification which will have your tracking number(s) for the chosen courier.
- How can I return an unwanted item? +
Please return any unwanted and unused items to the address found on our returns form within 30 days of receipt. Please note: We do not offer a returns postage cost refund on any unwanted returns. If you have received faulty or incorrect goods please contact us before returning your item. .
- How much is delivery? +
Free Standard Delivery on orders over £30 UK Standard delivery (2 - 3 days) - £4 UK Next day delivery - £7 UK Next day delivery before 12pm - £7 UK Saturday delivery - £25 Non Mainland UK delivery - £15 Free EU Delivery on orders over £500 EU Standard Delivery - £7 EU Express Delivery - £15 Orders placed before 9am will be dispatched the same working day, all orders placed after 9am will be dispatched the next working day, orders placed after 9am on a Friday will be dispatched the following Monday. Please note our couriers only deliver on working days so all orders dispatched on a Friday will be delivered the following Monday. Our couriers deliver between 7am and 7pm.
- How does your UK standard delivery service work? +
At just £4.00, our Standard Delivery service gives customers quick and efficient delivery that does not break the bank - and if you are spending over £30., delivery is FREE! Delivery is within 3 working days of your order being placed. Delivery is Monday to Friday (excluding Public Holidays). All standard delivery services are fully trackable.