My order is "complete" but I have not received it yet? +
Order complete means that we have received your order, this means all of your items on that order have been dispatched.
A further email will follow, this is your dispatch notification which will have your tracking number(s) for the chosen courier.
How can I return an unwanted item? +
Please return any unwanted and unused items to the address found on our returns form within 30 days of receipt.
Please note: We do not offer a returns postage cost refund on any unwanted returns. If you have received faulty or incorrect goods please contact us before returning your item.
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How much is delivery? +
Free Standard Delivery on orders over £30
UK Standard delivery (2 - 3 days) - £4
UK Next day delivery - £7
UK Next day delivery before 12pm - £10
UK Saturday delivery - £25
Non Mainland UK delivery - £15
Free EU Delivery on orders over £500
EU Standard Delivery - £7
EU Express Delivery - £15
Orders placed before 9am will be dispatched the same working day, all orders placed after 9am will be dispatched the next working day, orders placed after 9am on a Friday will be dispatched the following Monday. Please note our couriers only deliver on working days so all orders dispatched on a Friday will be delivered the following Monday. Our couriers deliver between 7am and 7pm.
How does your UK standard delivery service work? +
At just £4.00, our Standard Delivery service gives customers quick and efficient delivery that does not break the bank - and if you are spending over £30., delivery is FREE!
Delivery is within 3 working days of your order being placed.
Delivery is Monday to Friday (excluding Public Holidays).
All standard delivery services are fully trackable.
